A client-focused role for articulate and enthusiastic account managers who love to nurture, train, advise and support international partners across Africa. Part consultant, part advocate, part tech support- you will train, visit, deploy, strategize. Includes NGO’S government agencies and private sector clients who are using innovative technologies and models to transform how rural markets work. This role is all about helping our country partners setup their own Market Information Systems. It's a new technology, new business model, and new deployment challenge, and you'll be working alongside a variety of clients, helping them work out how to succeed in a challenging environment. There is lots of technical support and hand-holding, but there's also a lot of learning from partners about how they are attempting to use new technologies and approaches to solving some challenges in the Agric value chains throughout Africa. If you love supporting people and are detail oriented, and want to work in an innovative business that is focussed on social change, this is for you.

Responsibilities

• Manage existing client accounts and build a strong relationship with each partner or client;
• Advise partners in their implementation of market information systems and grow each account based on customer needs;
• Train clients and partners on Esoko's platform & MIS methodology;
• Monitor and evaluate existing clients' usage of the Esoko platform;
• Maintain frequent communications with each account holder, including bi-weekly meetings, platform status updates and other key strategic information;
• Develop annual work plan for each client or partner;
• Write detailed reports about partners' usage, implementation, challenges and recommendations;
• Act as a liaison with the technical and quality assurance teams to help solve customers' technical issues or document requested software improvements;
• Work closely with product team to ensure that the platform meets customers' needs;
• Draft proposals and budgets for new business and contract renewals;
• Create and revise training materials, methodologies, implementation plans, and other key Partner Toolkit documentation;
• Present & participate in client conferences or seminars;
• Provide accurate and timely feedback and reports to senior management regarding performance.

Job Requirements & Qualifications

• A bachelor's degree (in international development, business, communication, social sciences or other relevant field); a Master's degree is a plus;
• A minimum of 4-6 years of work experience in project and client management, and training delivery required for any of the following: ICT/Telecoms; Development; Business; Agriculture;
• Consulting experience an added benefit;
• Excellent customer service, writing and communication skills;
• Interested and motivated by innovative private business models that leverage ICTs to drive economic development;
• Entrepreneurial spirit;
• Willingness to travel;
• Ability to multi-task and achieve results in a fast-paced startup environment;
• Fluency in English and French is required. Language skills in Arabic, Portuguese or Spanish are an added benefit.